Terms and Conditions

The below terms apply to the Tiers Above Ltd, whose registered address is Unit 2 Clifton House, Merridale Road, Wolverhampton, WV3 9RX.  Company Number 11677635, VAT Number 338534878.

 

Please read these terms and conditions carefully before accessing and/or ordering any goods from the Tiers Above website.  Accessing, browsing or using this website in any way indicates that you agree to be bound by these terms and conditions. We reserve the right to amend these terms & conditions at any time, without the need to notify our customers.

 

1. HOW TO CONTACT US

You can e-mail us at info@tiersabove.com or by post to Tiers Above, Unit 2 Clifton House, Merridale Road, Wolverhampton, WV3 9RX.

If you are emailing or writing to us, please include details of your order including the order number for identification purposes.

If you send us your cancellation notice by e-mail or post, then your cancellation is effective from the date you send the e-mail or date/post on them.

 

2. OUR CONTRACT WITH YOU

Our acceptance of your order will take place when we email you an order confirmation that will include your order number, at which point a contract will come into existence between you and us.

On the rare occasion a product may be sold which is not in stock and/or we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline, we will inform you of this in writing and/or telephone communication to offer a refund or a suitable replacement.

 

3. OUR PRODUCTS

Products/Packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the products/packaging and colours accurately, we cannot guarantee the pictures accurately reflect the products/Packaging/Colours.  Your product may vary slightly from those images.

Once purchased, the products on this website should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

You must be over 18 years old to be able to buy anything from this website, the proof will be required at the checkout stage.

We make no claims that our products aid anyone suffering from medical conditions.  Northern Lights Coffee Shop does, however, strongly advise against using any of its products if you come under any of the following categories:

Pregnant
Breastfeeding
Of ill or poor health

Vaping Devices
Our vaping devices are not intended to treat, prevent or cure any disease, conditions or addiction.

Batteries
Our battery products must only be used in accordance with the instructions provided and if you have any questions or concerns about their use, you should get in touch 

Whilst every measure has been taken to ensure the safety of our vaping devices, we cannot be held responsible for any personal injury caused by or attributable to a failure to comply with the warnings and instructions contained in this clause or the instructions provided with the product.

3A. Once purchased, the products on this website should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

 

4. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product(s) you have ordered, please contact us. We will advise you know if the change is possible.

If it is possible we advise you of any changes to the price of the product, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change.

If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6 - Your rights to end the contract).

 

5. OUR RIGHTS TO MAKE CHANGES

Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements, for example, to address a security threat.

For more significant changes to the products, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

 

6. YOUR RIGHTS TO END THE CONTRACT

Tiers Above Ltd abides by the Consumer Contracts Regulation (2014).

If once you have purchased goods from us, you decide you no longer want them, you have 14 calendar days, in which to return them and we will refund them in full within 14 days of the cancellation date (including any postage and packing paid) if the packaging remains unopened. This excludes Vaping Liquids and CBD Oil Oral Drops, due to safety and hygiene.

If you wish to cancel your order, please let us know by email or telephone.

a. Email us at info@tiersabove.com please provide your name, home address, details of the order and order number, where available, your phone number and email address.
b. By post. You can write to us at  Tiers Above, Unit 2 Clifton House, Merridale Road, Wolverhampton, WV3 9RX, including details of what you bought and order number, when you ordered or received it and your name and address.

If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 07305554221 or write to us at Tiers Above, Unit 2 Clifton House, Wolverhampton, WV3 9RX.

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.  These are subject to certain exceptions. For detailed information please visit the Citizens Advice website adviceguide.org.uk or call 03454 04 05 06.

 

7. RETURNING PRODUCTS

If you cancel your order for any reason after the goods have been dispatched to you or you have received them, you must return them to us.

You must post them back to us at Tiers Above, Unit 2 Clifton House, Merridale Road, Wolverhampton, WV3 9RX. We recommend returning goods via registered delivery to guarantee receipt.

If you are exercising your right to change your mind you must return the goods to us within 14 days of advising us.

In the unlikely event that you receive faulty, damaged or incorrect goods, please refer to our Returns Policy.  When sending back products, we ask that you acquire proof of postage, If you send back an item/order and we do not receive it, we will be unable to provide any further assistance if you do not have proof of postage.

We will pay the costs of return only if the below applies:

1.if the products are faulty or misdescribed.
2.if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so because of something we have done wrong.
3.if you are exercising your right to change your mind.

You must pay the costs of return. We will refund you the price you paid by the method you used for